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Understanding how groups work and helping them be effective

Are you interested in learning…?

  • Tips and techniques for meeting and workshop design
  • About group dynamics
  • How to set up group environments and agreements
  • and practising your key Facilitation Micro-skills – active listening, questioning, paraphrasing, reflecting, summarising and reframing
  • the core aspects of facilitating group-work activities based on the six core competencies of the International Association of Facilitators (IAF)
  • Tips and techniques to encourage participation and contribution
  • Tips and techniques to deal with difficult situations.
  • Hands-on experience in putting your new skills into practice
  • About the applications of these skills to your business or workplace.

If yes, then this course will give you a sound foundation for your facilitation practice.

 After the full-day course, you will be able to build your facilitation practice: design your facilitation as a skill set; connect to networks and support for your on-going learning in the future. 

Eventbrite - Essentials of Facilitation Practice - CAIRNS

Who will benefit from the Course?

  • Business leaders
  • Managers
  • Team leaders
  • Project managers
  • Anyone interested in gaining the essential foundation or boosting their
    facilitation skills to the next level.

The course is delivered in an
interactive, facilitator lead program where facilitation skills are: 1)
modelled by your experienced course trainer; 2) discussed in theory and from
participants’ own experience; and 3) practised in exercises that support the
learning of key skills.

What will you get?

  • A full day program lead by experienced facilitator and trainer,
    Michelle Walker
  • A participant handbook to take a way packed with big juicy
    resources: checklists for your practice, templates you can use immediately, scripts
    for dealing with a range of scenarios, excerpts from scholarly articles, links
    to a plethora of resources and websites.

 What participants have said…

The course gave me
inspiration – I now have the theories and processes of facilitation practice
and good practical skills to move forward.

Mark Anderson, Operations Manager

Torres Strait Regional Authority, Thursday Island QLD

I have gained an
understanding of how facilitation techniques may be modified to address
cross-cultural settings. I also gained an understanding of the different
strategies and techniques for dealing with difficult situations.

— Miya Isherwood


Very out
of the box compared to other training I have attended. It captivated my
interest the whole day.

— Anna Chittick, Manager

Break Thru People Solutions,
Cairns QLD

Thank you, I have lots to think about and include in my planning for Aurukun.

— Mel Sinclair, Researcher & Facilitator

Aurukun Aboriginal Community, Cape York QLD


I gained a
good foundation to build on and develop my skills further. I also am inspired
to gain more experience in this area.

— Madeleine Fletcher


About your trainers…

Michelle Walker is an experienced facilitator and leader of
group-work processes and design. Michelle is a Certified Professional
and has been accredited for her skills and knowledge in this
field by the International Association of Facilitators. She brings her
facilitation skills to support organisations and teams in their strategic
planning and visioning, change management and team building. She shares her
passion and wealth of experience through public training programs around the
country. Details of her projects and services are at

Course material contributions by Mary Maher who has 25 years’
consultancy experience in facilitation, training and personal planning, as well
as in University teaching. Details of her national and local clients and
projects are at

Mary and Michelle have developed and delivered training programs
together on a range of topics including facilitation, scenario planning and
strategic planning.


  Keen Learner Early bird $385

  Keen Learner  $495

  or by donation

Eventbrite - Essentials of Facilitation Practice - CAIRNS

What will you cover?

Introduction module:

  • Openings – a facilitator’s first 15 minutes
  • Definitions
  • Anatomy of a good facilitator
  • Learning styles

Planning & preparation module:

  • Objectives, key concepts and techniques
  • Important considerations
  • Principles – purpose, participants, process, products

Openings & Introductions module:

  • Objectives, key concepts and techniques
  • Important considerations
  • Principles – settle, inform, set up

Generating ideas module:

  • Objectives, key concepts and techniques
  • Important considerations
  • Running the discussions
  • Your micro-skills toolkit
  • Group dynamics
  • Making decisions
  • What to do when bad things happen
  • Principles – stimulate, guide, energise

Summarising & closing module:

  • Objectives, key concepts and techniques
  • Important considerations
  • Principles – summarise, evaluate, thank

Following up module:

  • Objectives, key concepts and techniques
  • Important considerations
  • Principles – consolidate learning, debrief


  • What does facilitation have to do with my business? If you work with others – groups, communities, businesses, executive managers, teams, peers, mentees – Michelle can show you how you can get the most out of your collective time and ensure your outcomes through adopting sound strategies and techniques in your approach.
  • I’d love to bring my team. Do you offer discounts? It’s great to have people who work together learning this stuff as a group, so we encourage that. Contact Michelle for further enquiries.

Eventbrite - Essentials of Facilitation Practice - CAIRNS

Want this training for your team? Email Michelle
to discuss dates & rates